Office & Event Policies

Clients with cell phones will automatically be entered into our courtesy text reminder system. You will receive a text alert when your appointment, (or scheduled event/class), is entered into our booking system, and you will receive one reminder text alert 48-hours prior to your appointment. If you are unable to keep your appointment or attend the event, we ask that you CALL or TEXT our office at (716) 725-0264 to let us know you need to change your appointment when you receive the 48-hour reminder text.

A. Please DO NOT reply to the reminder text as it is computer generated via the Vagaro

booking system; we do not receive reply texts from those alerts,

B. If you are a massage or bodywork client and do not contact our office when you receive the 48-hour reminder text, you will be assessed a late-cancel/no-show fee starting the day before your appointment.

C. Please note: this reminder text is a COURTESY. As an adult, it is up to you to remember your appointments or scheduled classes/event. We are happy to supply you with an appointment card if you are re-booking following an in-person appointment.

A. As per NYS law, when monies have been exchanged, gift certificates cannot expire if

a business is still open or if the practitioner is still in-practice. However, if a service has

had a price increase since the certificate was purchased, businesses/practitioners are able

to require payment for the price increase.

B. If the gift certificate was *donated* for a basket raffle or any other event, a hard

expiration date can be placed onto the gift certificate and enforced as the provider is

volunteering their services and no monies were exchanged. It is up to the recipient to use

that certificate within the time frame stated on the certificate and with the practitioner

who donated the certificate. Great Lakes Therapeutic Massage & Bodywork Practitioners

is not liable for gift certificates donated by Independent Contractors working within our

facility.

C. No refunds will be issued for gift certificates purchases for any reason.

D. If a gift certificate recipient schedules an appointment then no-shows or late-cancels,

(less than 48-hour notification), the gift certificate is forfeited. No exceptions. This

policy is reviewed with the recipient when they call to book their session.

E. If you have a gift certificate, please INDICATE THIS TO OUR STAFF WHEN YOU

CALL TO SCHEDULE YOUR SESSION. If you present a gift certificate at the end of a

session and it was sold by a practitioner who is no longer working within Great Lakes

Therapeutic Massage & Bodywork Practitioners, you will be responsible for paying for

your received session to the independent contractor whom you saw.

Great Lakes Therapeutic Massage & Bodywork Practitioners, as well as the Owner/Management of 4085 Seneca Street, West Seneca, NY 14224 are not responsible for any lost, stolen or damaged property on the premises.

A. Should a client no-show or late-cancel multiple appointments, you may be asked to pay up-front for any future appointments scheduled. Should you late-cancel or no-show any of those appointments, you will forfeit your paid monies. The money paid will not be applied to any further appointment. You will have to pay in-advance to schedule again.

B. Should a client continue to late-cancel or no-show, they will be dismissed from our care and will no longer be allowed to schedule appointments or attend events within our facility.

C. As per NYS law, should a client act inappropriate, make inappropriate comments, or arrive for their session under the influence of mood-altering substances, it is within the therapists legal right to terminate or refuse the session. It will be up to the therapist should they wish to reschedule a client. Because the session was set aside and booked for you, you will still be responsible for your session fee.

D. Clients unable or unwilling to follow office policies and procedures will be terminated as per NYS practitioner guidelines.

The Elysian Room Creative Studio:

A. All of the treatment session parameters above are applied toward events, classes, etc

within our teaching and shared event space. We expect patrons to arrive to classes, events

and functions not under the influence of illegal drugs/alcohol, in a non-disruptive fashion,

be respectful to the facilitating practitioner/event facilitator, be respectful to others, and

leave the space in the same condition as it was when you entered;

B. For all events, you are not considered registered until your payment has been made to

secure your reservation;

C. No refunds. Once you have registered for an event or class, there will be no refunds. It

is up to the event facilitator to decide if they approve of you transferring your paid

reservation to another person;

D. Please arrive on-time, or 10-15 minutes prior to the start of any event. For certain

events, once the lobby or suite door has been locked, we will not unlock it to allow for

late-arrivals, you will forfeit any monies paid for the event;

E. If you are ill, running late or have a change-of-plans and can no longer attend an event

or class, please call our office, (716) 725-0264 within 1-hour of the event. Our office

phone is silenced for many events, so if you call a few minutes beforehand, we will not

receive your message until after the event has concluded;

F. If an attending guest is unable to follow the parameters above, you will be barred from

attending future events within our facility. No exceptions;

G. Should an event facilitator/instructor cancel a class or event, it is up to them to

reimburse all individuals of their monies/deposits. Great Lakes Therapeutic Massage &

Bodywork Practitioners and The Elysian Room Creative Studio are not responsible for

monies, including deposits or monies paid for a transaction of service or good/s, taken by

Independent Contractors. Depending upon the circumstance of the event cancellation,

those facilitators may not be welcome to present within our facility in the future. It is up

to the attendee/guest to pursue all avenues, including legal parameters, to re-collect a paid

debt/monies transaction from a facilitator who canceled and did not reschedule;

H. All 1st-time attendees to The Elysian Room Creative Studio will be asked to sign a

form that asks for your general information, (address, phone, etc). If you do not wish to

be added to our newsletter, please let us know on that form, (by checking the appropriate

box), and you will not be added. Your information is kept within Great Lakes

Therapeutic Massage & Bodywork Practitioners and The Elysian Room Creative Studio

and not shared, even with the class/event facilitator. All facilitators are Independent

Contractors, if they wish to obtain individuals information they should/will supply their

own contact sheets at the event/class;

I. For Classes & Events:

In this day of social media and connectedness, everyone has a camera/video recording

device tucked into the purse or pant-pocket. While we appreciate your desire to share

events you may be attending, you DO NOT have the permission of the facility, event

facilitator or other guests to share their images without their written permission. We ask

that guest attendees to events within The Elysian Room Creative Studio not take photos

or videos to post on social media without asking permission of the facility, presenter

/facilitator or other attendees. Photos and video posted to social media without the

consent of The Elysian Room Creative Studio or the event presenter/facilitator are in

violation of ownership infringement/ownership copywrite law. We reserve the right to

ask the poster to remove your post, (or edit the post to properly credit the facility /

presenter). This is simply courteous and respectful to all. Thank you.